A real person, not a bot.
No ticket numbers, no phone tree, no chatbot loop. Write to us and someone who can actually fix it writes back.
How to reach us
The fastest route for anything involving money or your account. Replies usually land within a few hours, and always within one business day.
Email supportThe community group — good for quick questions and for hearing about drops first. Never post account details or a transaction id in public.
Open TelegramMake it a one-email fix
Tell us these four things up front and we can usually solve it in a single reply instead of three.
- How you sign inThe email address, wallet address or Telegram handle on the account.
- What you expectedOne line — “I deposited 50 USDT on TRC20 and my balance did not move.”
- The referenceA transaction hash for a deposit, the withdrawal id from your wallet history, or the pack and time for an open.
- When it happenedRoughly the time and date, and your timezone if you know it.
Faster than emailing
A handful of things have answers already written.
Give it a few minutes — most coins land in seconds, but Bitcoin and Ethereum lag when their networks are busy. Check you sent on a supported network and above the minimum, then write to us with the transaction hash.
Small payouts go automatically; larger ones get a manual approval first, usually a few minutes to a few hours. If it has been under review longer than that, email us with the withdrawal id.
Start a new pair under Fairness → Seeds — that hands back the secret number behind your earlier opens. Then load any of them under Verify and it recomputes the result in front of you.
Email us and say for how long. A cool-off or a permanent closure is set up the same day, no questions and no talking you out of it.
When we are around
Support is staffed every day. Outside working hours the queue is checked less often, but anything involving a stuck payment gets looked at.